Refund Policy

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The traders on our platform are constrained to offer refunds and/or exchange as provided for within the law in the republic of Zambia under the Competition and Consumer Protection Act (CCPC).

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

Ineligibility for Refunds and Exchanges

According to the Competition and Consumer Protection Commission, as a consumer you cannot return the product to a trader if:

  • You were aware of the defect before you bought it; that is you buy on “as is basis”.
  • You do not have proof of purchase from the trader.
  • You bought it from a private buyer on a non-commercial basis (not a
  • shop).
  • You were invited to carry out a thorough inspection of the product and failed to spot a defect which that inspection ought to have revealed.
  • You simply changed your mind.
  • The item is not returned in a merchantable condition that is you scratched it, it is dirty or you had attempted to repair it

If you have any questions about our Refunds Policy, please contact us:

By email: